Privacy Policy
At Athena Behavioral Health center, we are particular about maintaining client confidentiality. That’s why we have legally bound our employees to ensure that they do not disclose any piece of information relating to our potential clients (those who have connected with us through the call center or via online enquiry), current clients (those who are being treated at one of our rehab centers), and past clients (those who were treated and discharged from our rehab facilities).
We have parallel standards to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPPA) privacy and security rules that strictly prohibit disclosing or sharing of confidential client information to unauthorized individuals within or outside the company.
In case, an employee of Athena Behavioral Health is found engaged in willful violation of these guidelines of confidentiality and information protection, they are subject to legal prosecution by the Company.
At Athena Behavioral Health, we do not spare anybody who dares to share such sensitive information. It is viewed as an attempt to make a dent in the company’s policy of fair dealing and its confidentiality clause, which can have a negative impact on our business operations, reputation, and financial gains as a client-centric company.
While we do not expect such actions to take place in our company, we would not hesitate to take immediate action to investigate and impose due penalties if found guilty. At the same time, we may consider legal prosecution and termination of employment to prevent the occurrences of such incidences in future.
When you voluntarily send us electronic mail, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
Terms and conditions
ONLINE PAYMENT ON THE WEBSITE AND APP
The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.
If you choose to pay online, you may be directed to a third-party payment gateway to enable the processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.
AthenaBHS shall not be liable
A. if any transaction does not fructify or may not be completed or
B. for any failure on the part of the bank or the credit card or the third-party site or agency to perform any of its obligations or
C. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Cancellation and Refund Policy:
The cancellation and refund policy is applicable to all online payments made through the mobile app and website for booking appointments.
I. We have a 100% refund policy on any transaction and usually refunds are processed in up to 10 working days.
II. The cancellation policy entails a refund of consultation fees only. The convenience fee will not be refunded in case the cancellation is initiated at the user’s end
III. On cancellation, the amount will be refunded via the same source of payment and will be subject to the payment terms of the source only.